Customer Success Manager

Avero is seeking a proactive Customer Success Manager to engage, retain, and enable Avero’s customers in the hospitality industry. The role requires 2+ years of experience in customer-facing roles, preferably in the hospitality SaaS industry. The candidate will manage a growing portfolio of customers, assist in developing the Customer Success department, and work with the sales team to up-sell new products.

Requirements

• 2+ years of experience in customer-facing roles
• Knowledge of the hospitality industry, preferably vertical specialization in Hotels, Restaurants, and Casinos
• Excellent listening and presentation skills
• Knowledge of the Avero platform, Salesforce/CRM, and internal processes

Benefits

• Competitive compensation
• Employer-sponsored benefits package
• Health Savings Account
• Medical and Dependent Care Flexible Spending Accounts
• Company Paid Disability, Life Insurance, and AD&D
• Commuter Benefits
• 401k and Company Match
• Parental Leave
• ClassPass Discounts
• Equity in the company