Customer Experience Specialist – PT

Role Overview

As a Customer Experience Specialist, you will deliver a premium, personalized service to Avis First customers, ensuring a seamless experience from delivery to collection.

What You Will Do

You will act as the front-line customer experience specialist, ensuring a welcoming, professional, and personalized interaction, delivering vehicles directly to customers, and collaborating with team members and management to coordinate timely vehicle delivery and collection.

Why It Might Be a Fit

We are looking for a professional, friendly demeanor with a focus on customer satisfaction, strong verbal and written communication skills, and the ability to work in a fast-paced environment with strong multitasking and organizational skills.

Requirements

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental
• Professional, friendly demeanor with a focus on customer satisfaction
• Strong verbal and written communication skills
• Technologically proficient and comfortable using various mobile devices
• Valid Driver’s License
• Must be 18 years of age and legally authorized to work in the United States
• Ability to work in a fast-paced environment with strong multitasking and organizational skills
• Flexibility to work various hours not limited to evenings, weekends and holidays
• Willingness to work outdoors in all weather conditions
• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Benefits

• Hourly wage of $16.00
• Attractive incentive program for delivering exceptional customer service (up to $5 additional per hour)
• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, Dental and Other Insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars