Strategic Customer Success Manager

Bandwidth is a global software company seeking a Strategic Customer Success Manager to serve as the primary liaison and advocate for strategic accounts, managing them autonomously to ensure operational excellence.

Requirements

• 4 Year college degree required
• 3+ years experience in customer-facing account management or program management role, with strategic customers
• Familiarity with customers generating significant annual revenue
• Experience in engaging with leadership and contributing to C-Level discussions
• Knowledge of VoIP, VoIP routing, Local Number Portability (LNP), and account management experience
• Skills: Experience managing complex and challenging relationships with large ($10 Million USD annual revenue) customers, Management, API and basic software development, Project Tracking Software (Jira), CRM (Salesforce), Microsoft Excel, PowerPoint, Customer Ticketing Platforms (Zendesk), Google Suite

Benefits

• 100% company-paid Medical, Vision, & Dental coverage for you and your family
• 4 weeks of PTO
• PTO Embargo
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges
• ‘Mahalo moments’ program grants additional time off for life’s most important moments

Tagged as: Excel, Salesforce