Customer Success Lead

Basis is seeking a Customer Success Lead to build and lead the Customer Success function, owning a portfolio of enterprise accounts and hiring, developing, and managing a team of Customer Success Managers.

Requirements

• Experience as a founding or early CS leader
• Direct ownership of a renewal and expansion number against a portfolio of six- and seven-figure enterprise accounts
• Track record hiring and developing CSMs at enterprise scale
• Player-coach by preference: still get energy from running a customer call while building the team

Benefits

• Health & Wellness: Premium Medical, Dental, and Vision coverage; Life Insurance; and 6 coaching & 6 therapy sessions through Spring Health.
• Time off: Unlimited PTO + 12 paid company holidays.
• In-Office Perks: Daily meal stipends, a fully stocked kitchen, and $300 toward your custom desk setup.
• Financial Benefits: Pre-tax commuter benefits and 401(k) retirement plan
• Team Culture: Monthly office activities and frequent optional team happy hours.