Customer Success Manager

Role Overview

Benchling puts customers at the center of everything they do, providing an exceptional experience from first touchpoint to implementation and beyond. Customer Success is essential to this equation, and the team works alongside Professional Services, Product, and Sales to help customers enhance the value of their Benchling investments.

What You Will Do

As a Customer Success Manager, you will dive deep into customer usage data to uncover patterns, opportunities, and risks, and create and execute product telemetry programs to keep customers one step ahead. You will also build deep expertise in Benchling and science, guiding customers toward key outcomes and maximizing their success.

Why It Might Be a Fit

To succeed in this role, you will need to be self-motivated, independent, adaptable, and able to thrive in a fast-paced startup environment. You will also need to have strong analytical skills, project management skills, and excellent communication skills.

Requirements

• BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field
• 4+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment
• Strong analytical skills with experience leveraging data insights to drive decision-making
• Strong project management skills and the ability to influence without authority
• Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats

Benefits

• Flexible hybrid work arrangement
• Competitive salary
• Benefits package
• Opportunities for professional growth and development
• Diversity and inclusion
• Equal opportunity employer