Customer Experience Manager, Performance and Efficiency

Bestow exists to change the life insurance industry by building a unified platform that enables carriers to launch products in weeks instead of years. As the Manager, Performance & Efficiency, you will be responsible for driving operational excellence across call center operations, overseeing the day-to-day effectiveness of front-line leadership, and ensuring that staff consistently meet performance standards, deliver high-quality customer experiences, and support key business functions across the entire life insurance lifecycle.

Requirements

• 5+ years in call center operations/customer service leadership
• at least 2+ years of direct people management experience
• strong life insurance knowledge
• ability to use performance metrics, reporting, and coaching frameworks
• comfortable managing high-volume, fast-paced environments
• familiarity with call center technologies

Benefits

• Competitive salary
• Equity
• 100% paid-premium option for medical, dental, and vision insurance
• Lifestyle stipend
• Flexible work-from-home policy
• Paid parental leave
• Flexible paid time off