Role Overview
As a Customer Success Manager, you will work closely with institutional clients and partners to deliver high-touch service, understand their business needs, and ensure they are fully leveraging BitGo’s products. You will use your industry expertise to help clients maximize their investment, drive adoption, and achieve their goals.
What You Will Do
Your responsibilities will include serving as a dedicated advisor to institutional clients, building and maintaining strong relationships with key stakeholders, and partnering with clients to develop tailored success strategies.
Why It Might Be a Fit
You will be a strategic partner, working cross-functionally with Sales, Engineering, Product, and Support teams to enhance the customer experience and ensure long-term success.
Requirements
- 2+ years of experience in account management, customer success, or a similar role within technology or financial services
- Proven ability to guide customers through complex technological or operational transitions
- Strong analytical skills to interpret customer data and translate insights into actionable strategies
- Experience managing high-value customer portfolios ($1M+ ARR) and successfully driving expansion and renewal opportunities
- Ability to create structured success plans and track progress toward key business outcomes
- Excellent communication skills, capable of engaging with both executive leadership and technical stakeholders
- Strong problem-solving abilities, with a proactive mindset to anticipate challenges and present solutions
- Project management expertise, ensuring effective execution of initiatives that drive customer success
Benefits
- Competitive base salary
- Bonus
- Equity
- 100% company paid health insurance for employee, partner and dependents
- Paid parental leave
- Paid vacation
- Free custom lunches, dinners and snacks
- Computer equipment and workplace furniture to suit your needs
- Great colleagues and inspiring startup environment
To apply for this job please visit job-boards.greenhouse.io.
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