Senior Customer Success Manager

Role Overview

We’re hiring a Customer Success Manager who will take control of post-sales, enforce clarity, and drive customers to value fast. The ideal candidate will own outcomes, command the customer relationship, and turn our product into an undeniable business impact at speed.

What You Will Do

You’ll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. You’ll diagnose blockers, push customers toward high-value use cases, and turn every deployment into a measurable win for both their business and ours.

Why It Might Be a Fit

You’ll have a measurable, outsized impact on Bland’s growth curve, and you’ll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what ‘best-in-class technical account management’ means in the age of LLMs.

Requirements

• 5+ Years in Technical Customer-Facing Roles
• API & Integration Exposure
• Escalation & Incident Management
• Strong Communication Skills
• High EQ & Customer Advocacy
• Cross-Functional Collaboration
• Thrives in Fast-Paced Environments

Benefits

• Salary: $180k – $230k OTE
• Meaningful equity
• Benefits