Community & Customer Marketing Manager

Role Overview

We are seeking an energetic, strategic, and technically curious Community & Customer Marketing Manager to join our Marketing team. Reporting to the Director of Community and Customer Marketing, this role will focus on driving engagement, advocacy, and education across BlueCat’s customer communities and programs.

What You Will Do

Manage and grow BlueCat’s customer community ecosystem, lead community engagement strategies, create and execute community initiatives, develop a strong understanding of BlueCat’s products and industry landscape, and partner closely with Product Management, Product Marketing, Customer Success, Sales Engineering, and Support teams.

Why It Might Be a Fit

You are passionate about building authentic customer relationships and creating engaging customer experiences. You are technically curious and enjoy learning complex technologies and translating them into meaningful conversations and programs.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field
• 3+ years of experience in community management, customer marketing, technical marketing, customer engagement, or a related role
• Experience managing and moderating online customer communities
• Strong understanding of customer engagement, advocacy, lifecycle marketing, and community-building principles
• Ability and willingness to learn technical networking concepts, products, and industry trends
• Experience working with technical audiences, preferably in enterprise software, networking, cybersecurity, or infrastructure technology
• Strong written and verbal communication skills, including the ability to simplify and communicate technical concepts clearly
• Experience collaborating closely with Product Management, Product Marketing, or technical teams
• Experience using analytics and reporting tools to measure program effectiveness and customer engagement
• Strong organizational and project management skills with the ability to manage multiple priorities

Benefits

• Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• Lifestyle Spending Account
• Employee Recognition Program