Manager, AI CRM Engineering – Field Enablement

Role Overview

The Manager, AI CRM Engineering – Field Enablement will lead the development of AI-powered CRM solutions, design and implement AI/ML workflows, and evaluate emerging AI/ML tools. The role requires 5+ years of hands-on CRM experience, 2+ years of applied AI/ML development experience, and strong analytical, problem-solving, written, and verbal communication skills.

What You Will Do

The Manager, AI CRM Engineering – Field Enablement will engineer and lead AI-enabled CRM solutions, design and implement AI/ML workflows, and evaluate emerging AI/ML tools. The role involves leading the development of AI-powered CRM solutions, designing and implementing AI/ML workflows, and evaluating emerging AI/ML tools.

Why It Might Be a Fit

The Manager, AI CRM Engineering – Field Enablement will be a fit for candidates with 5+ years of hands-on CRM experience, 2+ years of applied AI/ML development experience, and strong analytical, problem-solving, written, and verbal communication skills. The role requires a strong ability to communicate risks, issues, and timeline impacts to both technical and non-technical audiences.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field
• 5+ years of overall IT experience in software development, administration, and solution delivery
• 5+ years of hands-on any CRM experience, including configuration, customization, UIX, controllers, workflows, security models, MyInsights/X-Pages, data loading, and integrations
• 5+ years of hands-on SQL using relational Databases like Oracle, PostgreSQL
• 2+ years of applied AI/ML development experience — including building, deploying, or integrating AI/ML models, LLMs, or intelligent automation solutions in enterprise environments
• 4+ years of experience with SDLC methodologies (Agile/Waterfall), validated and regulated systems in life sciences, and cloud-native application development
• Demonstrated experience integrating AI/ML outputs into CRM or enterprise applications (e.g., Agentic Solutions)
• 1 + years of DataBricks — including participation in building, integrating, or testing using Databricks Lakehouse architecture including Databricks ETL
• 2+ Years of Strong experience with Vectorization, Python, Prompt engineering, Langchain, Lang Graph, OpenAI Azure, Anthropic models and GCP model
• Strong experience with AWS, AWS API Gateway, AWS CI CD
• Strong analytical, problem-solving, written, and verbal communication skills with experience presenting to executive and cross-functional audiences
• 3+ Years of experience on extract transform and load (ETL) tools like Informatica
• Strong experience in AWS based solutions using AWS API Gateway, AWS Glue, AWS API, Elastic Load balancer
• Experience in consuming/processing real time events from salesforce.com like platform events to build real time solutions

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP)
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support
• Paid Time Off
• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
• Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.