Principal Customer Success Manager, Financial Services

Role Overview

As a Principal Customer Success Manager, you will be a senior individual contributor owning some of our most significant customers. You will act as a trusted SME within the wider Customer Success Department and be temporarily assigned to assist junior colleagues with at-risk or high opportunity accounts within their book.

What You Will Do

You will partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers. You will be your customers’ main point of contact and trusted advisor at Braze, driving feature adoption, customer advocacy, and strategic thought leadership.

Why It Might Be a Fit

You will be a proven customer success professional with an excellent track record, who finds satisfaction in helping your customers achieve great things and in helping your colleagues grow. You will have significant project management experience and/or formal certifications, and strong technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).

Requirements

• 6 years+ experience managing complex international enterprise accounts (Fortune 100, FTSE, DAX, etc. – ACV of $500K or more) across multiple senior client stakeholders at a SaaS company
• Proven track record as a Success Manager, renewing and growing customers
• Strong technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc)
• Significant project management experience and/or formal certifications (PMP, Agile, etc)
• Exemplary written and verbal communication skills coupled with unparalleled follow up skills
• High level of intellectual curiosity
• Ability to lead by example as a senior individual contributor

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work

Tagged as: Project Management