Director of Customer Experience

Join us at the Nexus of care and compassion as the Director of Customer Experience, welcoming residents, families, and guests in a professional and caring manner, creating a warm and inviting environment.

Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Previous experience in hospitality, customer service, or senior living required — hotel front desk, guest services, or concierge experience highly valued.
• Excellent interpersonal and communication skills with a warm, empathetic demeanor.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office Suite and general computer systems.
• Strong problem-solving skills and a passion for delivering a five-star experience to residents and families.

Benefits

• Low-Cost Medical, Dental, Vision, and Voluntary Benefits coverage
• 401K Plan
• Employee rewards program
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Tuition Reimbursement Program
• Weekly & Monthly Employee Appreciation Events
• Birthday & Anniversary Celebrations