Senior Manager, CRM Engineering, Administration & Development – Field Enablement

Role Overview

As a Senior Manager, CRM Engineering, Administration & Development – Field Enablement, you will lead the AI-powered Engineering & Development across the CRM capabilities, champion an AI-first engineering mindset, drive platform simplification and intelligent automation programs, and establish AI governance and responsible AI frameworks within CRM engineering.

What You Will Do

Your day-to-day responsibilities will include defining and leading AI-powered engineering projects, designing and implementing CRM integration solutions, driving CI/CD adoption and DevOps best practices, and leading innovation forums, hackathons, and technology showcases.

Why It Might Be a Fit

This role requires a strong analytical, problem-solving, written, and verbal communication skills, with a proven ability of presenting to leadership and cross-functional technical audiences. You will be part of a globally distributed team of CRM developers, administrators, UIX engineers, and AI specialists, and will have the opportunity to work on challenging projects that transform the lives of patients and the careers of those who do it.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field
• 9+ years of overall IT experience in CRM software development, platform administration, and enterprise solution delivery
• 5+ years of hands-on Veeva CRM experience
• 3+ years of hands-on custom development experience using Java, Java SDK (Veeva), JavaScript, or equivalent scripting languages
• 1+ years of applied AI/ML, intelligent automation, or Generative AI experience
• 4+ years of experience with SDLC methodologies (Agile and Waterfall), validated and regulated system delivery in the life sciences domain, and cloud-native application development

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP)
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support
• Paid Time Off
• Flexible time off (unlimited, with manager approval)
• 11 paid national holidays
• 160 hours annual paid vacation for new hires with manager approval
• 11 national holidays
• 3 optional holidays
• Unlimited paid sick time
• Up to 2 paid volunteer days per year
• Summer hours flexibility
• Leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs
• Annual Global Shutdown between Christmas and New Years Day