Tribal Account Manager – Insurance

We are seeking a Tribal Account Manager to join our growing team in Seattle, WA. The ideal candidate will provide direct customer service support for Tribal Commercial Lines clients, maintain accurate documentation, and stay current on company insurance products and offerings.

Requirements

• Provide direct customer service support for Tribal Commercial Lines clients
• Issue appropriate documentation as needed
• Compose or assist in composition of highly technical or sensitive correspondence
• Complete applications, negotiate with underwriters and prepare proposals for new and renewal business proposals/offerings
• Contact clients and/or underwriters to obtain additional information or answer questions
• Resolve policy and coverage related concerns for clients, insurance carriers, and producers
• Place coverage with acceptable carriers adhering to appropriate carriers binding authority
• Stay current on company insurance products and offerings
• Keep abreast of developments in the marketplace
• Set up and maintain electronic file information in the Agency Management System
• Ability to communicate negative actions to the client, while offering a solution to remedy the situation
• Maintain accurate and timely documentation of communication pertaining to client’s insurance program
• Review accounts handled for adequate coverage
• Educate, cross sell, and upsell coverages, recommending changes to insured for enhanced protection, ensuring Office Minimum Standards are being met
• Process change requests and other coverage research issues
• Process ICRs in compliance with Brown & Brown protocol
• Check policy coverage and endorsements for accuracy
• Assume full responsibility for service and administration of client accounts
• Assist with Worker’s Compensation Analytical Reports as requested by Tribal Division Manager
• Transact Agency Billed Policy in timely fashion adhering to Brown & Brown protocol
• Review Aged Receivables, follows up on collection of premium payments and assist the accounting department in reconciliation of company and client accounts
• Manage & maintain individual Washington Producer’s License by attending appropriate CE classes

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Paid Time Off, Holidays, Preferred Partner Discounts