Vice President, Payor Account Management

The Vice President of Payor Account Management leads Stellarus’ payor portfolio end to end—driving relationships from initial client targeting and selling, through implementation, expansion, and long term strategic partnership.

Requirements

• Lead Stellarus’ payor relationships across the full lifecycle
• Serve as the primary executive point of contact for all health plan clients
• Build and maintain deep, multi threaded relationships across operational, network, quality, finance, IT, and C suite leaders within each health plan
• Ensure each payor achieves measurable ROI and clear, outcomes based value from Stellarus’ solutions
• Drive best in class client satisfaction through proactive engagement, structured governance, executive level communication, and rapid issue resolution
• Develop and oversee client health scoring, including value realization, adoption, sentiment, and risk
• Own renewal strategy, pricing, and negotiation to ensure strong retention across Stellarus’ payor portfolio
• Identify and execute expansion and cross sell opportunities within each health plan, aligned to client priorities and Stellarus’ strategic goals
• Lead commercial discussions and contract negotiations in partnership with Legal and Finance
• Provide executive oversight for payor implementations, ensuring successful, timely go lives and accelerated time to value
• Align internal teams and client stakeholders around timelines, dependencies, risks, and success measures
• Ensure implementation design meets payor requirements, including data exchange, security, and operational workflows
• Establish and maintain a rigorous operating rhythm across all payors
• Develop and maintain comprehensive account plans, renewal forecasts, and multi year growth strategies for each payor
• Create standardized playbooks, templates, and tools to deliver consistent excellence across all Stellarus payor relationships
• Champion the voice of the payor across Stellarus, influencing product direction, implementation strategies, and operational priorities
• Partner deeply with Product and Engineering teams to ensure Stellarus consistently meets health plan expectations
• Drive clear communication, alignment, and accountability across all internal stakeholders supporting payor relationships

Benefits

• Career growth opportunities
• Continuous learning
• Results-oriented work environment

Tagged as: Contract Management