The Customer Success Manager is responsible for ensuring consistent, high-quality technical support for clients, managing escalations, and driving continuous improvement. This role acts as the operational owner of the client support journey, ensuring clarity, consistency, and excellence in service delivery.
Requirements
- Serve as the operational point of contact for clients for all support-related matters.
- Manage and resolve support service escalations in a timely and structured manner.
- Lead monthly service reviews and contribute to quarterly business reviews (QBRs).
- Prepare and deliver monthly service performance reports to stakeholders.
- Monitor client satisfaction (CSAT) scores and recommend improvement actions based on feedback.
Benefits
- Pension Scheme
- Flexible Working Hours
- Employee Discount Scheme
- Life Assurance
To apply for this job please visit jobs.dayforcehcm.com.
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