Senior Customer Success Manager, Solutions

Role Overview

As a Sr. Customer Service Manager, you own a customer from first discovery through a live, adopted workflow, and then through expansion across the enterprise. You work directly with the people who run the plant floor, procurement, quality, and engineering from operational management up to the C-suite deciding where AI fits in their business.

What You Will Do

Understand the customer, advise customer leaders on where AI and a shared data foundation create the most value, and agree on what success means for their business. Deploy and drive adoption, own the deployment plan, and define the semantic layer for the customer’s data.

Why It Might Be a Fit

Experience in consulting, strategy & operations, BizOps, project management, rotational leadership development programs, or customer success, track record of managing projects, clients, or cross-functional initiatives, exposure to manufacturing, industrial operations, or SaaS environments.

Requirements

• 8+ years in a customer-facing technical role (solutions consulting, implementation, forward-deployed engineering, analytics consulting, or similar)
• Strong written and verbal communication with both technical and non-technical audiences, from operational management up to the C-suite
• Comfort structuring messy, multi-source data into clear models defining semantics and relationships
• Working knowledge of Python, SQL, or similar tools for exploring data, and comfort reading API documentation and discussing system architecture with engineers
• Manufacturing, industrial, or supply chain experience is a plus
• Bilingual Japanese/English is a MUST
• US Person status / ITAR eligibility is a plus

Benefits

• OTE: $100-$170k
• Comprehensive Health Benefits
• Ownership & Rewards: Be a part of our success story with a competitive stock options plan
• Financial Security: Start saving for your future with our 401k plan, featuring a generous 4% company match starting on day one
• Generous Time Off
• Thriving Culture
• Learning & Development
• Financial Incentives