Senior Customer Success Manager – Large B2B Accounts

Role Overview

We are looking for a Senior Customer Success Manager to join our team. The ideal candidate will have experience with high-touch models, conducting personalized and strategic interactions with clients from the base, based on strategic directions from the area.

What You Will Do

The ideal candidate will conduct regular meetings (QBRs), training with consultative and resolving interactions, identifying risks and opportunities focused on adoption, retention, and customer satisfaction.

Why It Might Be a Fit

The ideal candidate will have experience in the HR/benefits corporate segment, excellent communication skills, and the ability to conduct strategic meetings with stakeholders at different levels.

Requirements

• Experience with B2B customer management in technology or SaaS companies
• Excellent communication, active listening, and empathy to build strong relationships and express themselves clearly
• Commitment to results and delivery of value to the customer, acting proactively in the search for solutions
• Ability to conduct strategic meetings with stakeholders at different levels
• Knowledge of CRM tools and asynchronous communication tools
• Analytical capacity for reading indicators and prioritization based on data
• Flexibility and adaptability to work in a dynamic environment
• Availability for travel

Benefits

• Caju Card, with more freedom to use your benefits (Meal, Food, Mobility, Health, Home Office, Culture, and Education)
• Unimed, Sulamerica, or Alice health plan without copayment
• Zenklub, with online consultations with therapists and coaches for mental health care
• Wellhub
• Day off
• Conexa Saúde – online medical consultation
• Childcare allowance
• Partnership with Alura
• Work equipment
• Remote work, so you can work from anywhere in Brazil
• Many possibilities of growth