Customer Success Director

CallMiner is seeking a Customer Success Director to lead the strategy, execution, and measurable value realization for a portfolio of customers. The ideal candidate will manage a portfolio of mid-size to large strategic accounts, deliver measurable customer outcomes, and collaborate with cross-functional teams to ensure customer success activities support revenue, growth, and retention goals.

Requirements

• 5+ years in customer success, account management or client relations
• Strategic account management expertise
• Deep CX automation & integration experience
• Persona-based engagement across multiple stakeholder levels
• ROI storytelling ability
• Renewal strategy leadership
• Cross-functional project management
• Business analysis & planning
• Negotiation & Influence skills
• Demonstrated ability to use AI powered applications to support daily work tasks
• Professional community engagement skills
• Short-form video and expert coaching production

Benefits

• Quality medical, dental and vision benefits
• Life and disability insurance
• Reimbursement programs for fitness and tuition
• 401k matching
• Generous PTO including an annual volunteer day
• Paid maternity and parental leave