Customer Success Director

We are seeking a Customer Success Director to join our success team and lead the strategy, execution, and measurable value realization for a portfolio of our customers. As a Customer Success Director, you will manage a portfolio of mid-size to large strategic accounts within assigned industries or verticals, delivering measurable customer outcomes by creating and executing Strategic Success Plans that drive ROI, expand multi-platform adoption, and support operational excellence.

Requirements

• 5+ years in customer success, account management or client relations
• Strategic account management expertise
• Deep CX automation & integration experience
• Persona-based engagement across multiple stakeholder levels
• ROI storytelling ability
• Renewal strategy leadership
• Cross-functional project management
• Business analysis & planning
• Negotiation & Influence skills
• Demonstrated ability to use AI powered applications to support daily work tasks
• Professional community engagement skills
• Short-form video and expert coaching production
• Ability to challenge assumptions in customer strategy to ensure focus on value driven ROI
• Identify risks early; embed mitigations into strategic plans

Benefits

• Quality medical, dental and vision benefits
• Life and disability insurance
• Reimbursement programs for both fitness and tuition
• 401k matching
• Generous PTO including an annual volunteer day
• Paid maternity and parental leave