Sales Operations Analyst

Mission

Your objective: give commercial teams and Management the right information to make the right decisions.

As a true Business Partner to commercial teams, you analyze performance, challenge data and forecasts, identify risks and opportunities and contribute to continuous improvement of our Sales processes.

Your role also has an operational dimension: you will occasionally provide back-up to Customer Service to ensure service continuity with our clients.

Performance Analysis & Management

You will be responsible for:

• Monitoring and analyzing commercial performance against budget, forecasts and historical results
• Designing, developing and maintaining commercial dashboards and KPIs
• Identifying variances, trends, risks and opportunities and transforming them into concrete recommendations
• Producing periodic commercial reports for General Management and commercial teams
• Supporting Key Account Managers in analyzing their client portfolios and preparing their Business Reviews

Forecast, Budget & S&OP

You will actively participate in our commercial planning processes:

• Consolidate forecasts from commercial teams, clients and historical data
• Analyze and improve forecast reliability
• Participate in building the commercial budget and various reforecasting exercises
• Identify significant changes in demand and challenge assumptions
• Contribute to the S&OP process in collaboration with Sales, Supply Chain, Planning, Production and Finance teams

Data, Business Intelligence & Automation

Data quality and exploitation will be at the heart of your function.

Your missions will include:

• Developing and evolving our reporting tools under Power BI, Excel and ERP
• Ensuring the quality, consistency and reliability of commercial data
• Automating recurring reports to gain efficiency and reliability
• Developing new KPIs and decision-support tools
• Participating in digitalization and commercial process improvement projects

Business Partner to Commercial Teams

On a daily basis, you will work directly with our Sales teams to:

• Support them in analyzing their portfolio and performance
• Prepare analyses needed for commercial reviews and client meetings
• Quickly provide figures to address commercial issues
• Transform sometimes complex data into simple, relevant and directly actionable information

Customer Service Back-up

Because commercial performance also depends on operational excellence and customer service, you will occasionally provide back-up to our Customer Service team during absences, leave or activity peaks.

You may be asked to:

• Manage client orders in our ERP
• Track deliveries and commitments made to clients
• Communicate directly with our international clients
• Coordinate actions with Planning, Production, Logistics and Quality teams
• Help ensure business continuity and high customer satisfaction levels

Profile Requirements

You hold a bachelor’s degree (Bac +4/5) from a Business School, Management, Finance, Management Control, Supply Chain, Data Analytics or equivalent.

You ideally have 3 to 5 years of experience in a Sales Analyst, Sales Operations, Business Analyst, Commercial Management Control role or similar position.

Experience in a B2B industrial environment is a real asset, particularly if it has allowed you to understand the interactions between Commerce, Customer Service, Supply Chain and Production.

Technical Skills

• Excellent mastery of Excel, particularly Power Query, pivot tables and advanced functions
• Good command of Power BI or equivalent Business Intelligence tool
• Experience with an ERP such as Microsoft Dynamics 365, SAP or equivalent
• Excellent ability to analyze and interpret commercial and financial data
• Ability to build clear reports and draw operational recommendations from them

You speak French fluently and have professional English, both written and oral.

Mastery of Spanish, German or Italian is a plus.

What Will Make the Difference

We are looking for a curious, analytical and pragmatic person who enjoys understanding how a company works and is not satisfied with just producing numbers.

You like to find the “why” behind the data, challenge results and transform your analyses into concrete actions.

You are able to naturally move from a performance analysis for Management to an urgent operational issue raised by a salesperson or client.

You recognize yourself in these qualities:

• Analytical and synthesis spirit
• Rigor and reliability
• Customer orientation and sense of service
• Curiosity and critical thinking
• Autonomy and initiative
• Ability to challenge constructively
• Excellent communication skills
• Agility and ability to manage multiple priorities
• Enjoyment of teamwork and multicultural environments

Why Join Capsul’in?

At Capsul’in, you will not simply be tasked with producing reports.

You will have the opportunity to become a true partner to Management and commercial teams, with a cross-functional vision of the company and direct impact on our decisions.

This position will allow you to develop comprehensive expertise combining Sales, Business Intelligence, Forecasting, Finance and Supply Chain, while evolving in contact with international clients and teams.

You will join an agile, international and growing company in which initiatives and improvement proposals are encouraged.

At Capsul’in, our development is based on our sense of customer service, our innovation capacity and the commitment of our teams.

We believe in equal opportunities and diversity and want to build an inclusive work environment where everyone can contribute, progress and take on responsibilities.