Marketing Ops Fulfillment Coordinator

Role Overview

Deliver exceptional customer service and fulfillment to all marketing package guests at every touchpoint, including phone calls, emails, SMS, reporting, billing, and processing request forms. Provide administrative support to ensure smooth operations and enhance the guest experience.

What You Will Do

Process discrepancy reports, manage post-arrival fulfillment, provide pre-arrival support, assist with billing reconciliation, support special projects, and oversee multiple inboxes.

Why It Might Be a Fit

The ideal candidate will have a minimum of two years of call center experience, exceptional verbal and written communication skills, flexibility to work evenings and weekends, and proficiency in data entry and Microsoft Office Suite.

Requirements

• Minimum of two years of call center experience
• Exceptional verbal and written communication skills
• Flexibility to work evenings and weekends
• Proficiency in data entry and Microsoft Office Suite
• Strong processing abilities
• Superior organizational and tracking skills
• Collaborative team player
• Ability to analyze and report on performance and efficiencies
• Ability to analyze data and reports to identify trends and discrepancies
• Ability to validate and research invoices
• Experience managing projects or initiatives
• Proven ability to prioritize tasks effectively
• Willingness to learn quickly and adapt to new processes
• A proactive approach to identifying and implementing improvements

Benefits

• Growth Opportunities
• 401K
• Comprehensive Benefits – Health, Dental and Vision Plans
• EAP – Employee Assistance Program
• PTO – Paid Time Off
• CLUB GO POINTS
• Discounts through IHG
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

Tagged as: Data Analysis