Scheduler, Central Referral Office (CRO)

Role Overview

The Scheduler, Central Referral Office (CRO) will work closely with the CRO Manager and Director of Patient Access to coordinate inbound and outbound referrals for CARTI providers and services. The role involves utilizing EMR to ensure appropriate medical records are provided with outbound and inbound referral order/request. The Scheduler will also register patients in Centricity, contact patients to schedule appointments, and update Salesforce for appointment status tracking.

What You Will Do

The Scheduler will serve as the primary point of contact for external resources to schedule new Medical Oncology patient appointments. They will ensure all appropriate clinical records are obtained prior to patient scheduling, contact patients to schedule appointments, and respond to referring providers regarding the status of patient appointments.

Why It Might Be a Fit

This role requires strong knowledge of medical terminology, experience working with Electronic Medical Records (EMR), and excellent time management and organizational skills. The Scheduler must be able to interact and communicate well both verbally and in written form, and maintain the confidentiality of patient information.

Requirements

• High school diploma or GED
• Minimum 1 year’s experience working in a medical office setting
• Experience scheduling patient appointments
• Experience working with Electronic Medical Records (EMR)
• Strong knowledge of medical terminology
• Knowledge of gathering, interpreting and reporting insurance information
• Knowledge of grammar, spelling, and punctuation
• Basic computer and office equipment skills
• Technical skills and knowledge to properly schedule appointments and maintain patient records