ADESA Customer Experience Advocate

Role Overview

We are seeking a proactive and customer-focused Customer Experience Advocate to join the ADESA Central Operations team. This role is crucial for resolving a diverse range of product and service issues, ensuring a seamless and positive experience for our customers.

What You Will Do

Create exceptional experiences by handling customer interactions across multiple channels, including calls, chats, and emails. Problem-solve with a purpose by resolving a wide range of product or service issues.

Why It Might Be a Fit

We want team members who aren’t afraid to dive in, solve problems, and level up their skills. Because we’re always evolving, there is always room for high performers to step into higher-level roles.

Requirements

• High School diploma or equivalent required
• 1+ year of previous customer service or contact center experience
• Strong verbal and written communication skills
• Strong problem-solving and critical thinking abilities
• Basic technical proficiency
• Flexibility and ability to adapt in a fast-paced, dynamic environment
• Must be able to read, write, speak, and understand English

Benefits

• Holiday and Paid Time Off
• Education and Equipment Reimbursement Programs
• Matching 401(k)
• Career Path Opportunities