Customer Success Manager

Role Overview

The Customer Success Manager is accountable for profitable achievement of sales objectives for Academic accounts in an assigned territory by identifying opportunities to grow, retain, cross-sell, and penetrate the customer utilizing the product portfolio and services.

What You Will Do

Delivers sales presentations, partners with technical specialists, and ensures that organizational products meet client needs.

Why It Might Be a Fit

The Customer Success function serves the Academic community by delivering consistently high-quality customer experience, ensuring that Academic customers receive value from CAS solutions, continue to partner with CAS, and expand their relationship where appropriate.

Requirements

• Bachelor’s degree (or higher) in science-related fields, business, communications, or other related disciplines
• Three or more years of sales-related experience
• Proven track record of exceeding sales objectives and territory/account development
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Strategic thinking capabilities with strong analytical and problem-solving skills in selling science-related solutions and/or information/intellectual property that impacts performance
• Strong capacity to articulate industry-specific value proposition to address customer pain points
• Experience with traveling for work-related projects or meetings with customers
• Advanced level of diagnostic/consultative selling
• Demonstrated experience with virtual selling tools such as Zoom, Web-Ex, and other comparable tools
• Experience of selling into, or working within, the Academic market would be preferred, but not essential

Benefits

• Competitive salary
• Comprehensive benefits package
• Generous vacation plan
• Medical, dental, and vision insurance plans
• Employee savings and retirement plans

Tagged as: Salesforce