Customer Success Manager

Role Overview

The Customer Success Manager owns the post-sale customer relationship, helping government customers achieve measurable value from Catalis solutions. This role drives product adoption, customer satisfaction, retention, renewals, and account growth while serving as the customer’s primary advocate across internal teams.

What You Will Do

Lead regular business reviews, develop strategic success plans, coordinate renewal activities, oversee billing and collections issues, manage customer escalations, build relationships with executives and stakeholders, and identify retention risk.

Why It Might Be a Fit

The ideal candidate combines executive relationship management, strategic account planning, data-driven decision making, and proactive risk mitigation to deliver exceptional customer experiences and maximize customer value.

Requirements

• At least three years of experience in customer success, account management, or a related customer-facing role
• Demonstrated experience leading account reviews, managing escalations, supporting renewals, and representing an organization in customer meetings or industry events
• Bachelor’s degree in business, marketing, communications, or a related field, or equivalent professional experience
• Strong analytical and business judgment, with the ability to interpret customer, product, and account data
• Proven ability to manage multiple customers, projects, and competing priorities
• Highly organized and detail-oriented, with disciplined documentation practices
• Strong written and verbal communication, presentation, and customer engagement skills
• Collaborative, self-motivated, and able to influence outcomes across departments without direct authority
• Experience in the software industry is preferred

Benefits

• Competitive salary
• Benefits package, including medical, dental, and vision insurance
• Unlimited paid time off
• Health Savings Account and Flexible Spending Account options
• 401(k) plan with employer matching contributions
• Paid parental leave
• ABLE account matching contributions for members of the disability community
• Employer-paid short-term and long-term disability insurance and group term life insurance
• Financial and legal assistance through the Employee Assistance Program
• Professional development and career advancement opportunities

Tagged as: Data Analysis