Customer Success Manager, Microsoft

Role Overview

The Customer Success Manager (CSM) role focuses on full-stack solution sale and adoption as well as ongoing customer satisfaction. This role is responsible for working with sales, solutions, services, and channel teams to plan and organize customer success strategies.

What You Will Do

The CSM develops and maintains strategic relationships with Sales & Services Management of the customers they support and are seen as a trusted advisor who drives business outcomes. The CSM is expected to be subject matter expert in Hyperscale Cloud Services.

Why It Might Be a Fit

The incumbent in this role operates independently using standard approaches, existing tools, templates, and resources; shares knowledge and information that may benefit the team.

Requirements

• Bachelor’s Degree or equivalent experience
• Two-year minimum technical pre-sales or technical architecting experience
• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Experience with AWS, Microsoft, GCP
• Proven ability to drive continuous value of solution(s)
• Familiarity working with clients of all sizes
• Impeccable written and verbal communication skills
• Detail oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
• Stay up to date on products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature, seminars, and online training
• Knowledge and proven success of engaging and working with sales teams
• Strong interpersonal and presentation skills, including consulting skills
• Strong passion for learning and teaching others
• Ability to think creatively, apply this to Ai tooling and come up with proactive ideas that will increase sales
• Strong problem-solving skills
• Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
• Proficient in Microsoft office applications
• Experience with professional services discussions and delivery to customers.
• Experience with Project Management considered an asset.

Benefits

• Market-competitive total rewards packages
• Pay transparency and fair compensation for all coworkers
• Bi-weekly payroll schedule
• 40-hour workweek
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Equity
• Paid holidays
• Flexible work arrangements
• Professional development opportunities

Tagged as: Project Management