Account Manager

Celigo is looking for a customer-focused Account Manager to build strong, long-term relationships with clients and help them achieve success using their products and services. The Account Manager will act as a trusted advisor, ensuring customer satisfaction, driving retention, and identifying opportunities for growth within existing accounts.

Requirements

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong, long-term client relationships
• Understand customer goals, challenges, and business needs
• Drive customer adoption, engagement, and overall satisfaction
• Manage renewals and proactively address retention risks
• Identify and develop upsell and cross-sell opportunities
• Coordinate with internal teams to deliver a seamless customer experience
• Track account health, usage, and performance metrics
• Conduct regular check-ins, business reviews, and success planning with customers
• Resolve issues and escalate when necessary to ensure timely resolution
• Maintain accurate account information and activity in CRM systems

Benefits

• Three weeks of vacation
• Wellness days and holidays to recharge
• Parental leave
• Generous benefits package
• Monthly tech stipend
• Recognition and career development opportunities