Customer Success Manager

Role Overview

Owns customer success, pilot programs, and existing customers, shaping how Cephable delivers for its customers and building the customer success function.

What You Will Do

Owns pilot programs, existing customers, escalations, early warnings, expansion signals, and the customer playbook.

Why It Might Be a Fit

Requires 5+ years in B2B software customer success, implementation, or solutions consulting, with experience running enterprise pilots and deployments.

Requirements

• 5+ years in B2B software customer success, implementation, or solutions consulting
• Experience running enterprise pilots or deployments
• Comfortable with customer IT and security teams
• Follow through relentlessly
• Read people well
• Communicate clearly and professionally

Benefits

• Remote work
• Competitive salary ($95,000 – $110,000 per year)