Role Overview
Protect and grow company revenue by retaining customers, recovering outstanding balances, and converting service recovery interactions into renewed commitments.
What You Will Do
Own customer retention and cancellation recovery, generate incremental revenue through outbound scheduling, resolve escalated customer issues, and execute outbound and follow-up workflows.
Why It Might Be a Fit
The ideal candidate will have persuasive communication skills, a customer recovery mindset, and execution discipline, with a proven success in customer retention, escalations, or collections environments.
Requirements
- 2+ years of customer service experience
- Proven success in customer retention, escalations, or collections environments
- Proficiency in CRM systems and Microsoft Office tools
To apply for this job please visit recruiting.paylocity.com.
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