Key Customer Success Manager

Role Overview

The Key Customer Success Manager will be responsible for growth and retention of key and strategic accounts, ensuring customers derive maximum value from C.H. Robinson’s technology and services through relationship-focused client management.

What You Will Do

The duties and responsibilities of this position consist of managing top and bottom lines of the accounts (~$3M+ in Net Revenue annually), global account P&L / Financial management, and developing strategic relationships with executive level customer contacts.

Why It Might Be a Fit

This is an exciting opportunity to play a critical role in driving innovation and creating strategic partnerships that transform supply chains.

Requirements

• Bachelor’s degree from accredited college or university
• Minimum 4 years of related industry experience
• Ability to travel up to 25%
• Advanced proficiency in Microsoft Office Suite of programs
• Knowledge of Supply Chain and/or Logistics industry
• Presentation experience with internal and external key decision makers
• Demonstrated experience in consultative and strategic sales
• Ability and desire to work in a fast-paced environment
• Strong negotiation and conflict resolution skills
• Advanced written and verbal communication skills
• Demonstrates skill of managing internal and external customer expectations
• Proven ability to build, lead, and foster a team-oriented environment

Benefits

• Three medical plans
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays
• Flexible Time Off (FTO)
• Paid Time Off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan