Specialist, Campaign Operations – Digital & CX

Chanel is hiring a Specialist, Campaign Operations – Digital & CX in New York City. The ideal candidate will have a minimum of two years of hands-on experience in Salesforce Marketing Cloud (SFMC), email marketing, ecommerce, and CRM within the premium or luxury retail industry.

Requirements

• 2+ years of hands-on experience in campaign development using HTML and AMPscript.
• 4+ years of experience working with Salesforce Marketing Cloud (Email Studio, Automation Studio, Journey Builder).
• Strong understanding of CRM, email marketing, and digital client engagement.
• Ability to build journeys, triggered sends, automations, and utilize Mobile Connect and Advertising Studio a plus.
• Advanced proficiency in Excel (VLOOKUP, pivot tables, data manipulation).
• Strong project management, documentation, and communication skills.
• Detail-oriented mindset with strong problem-solving and technical troubleshooting abilities.
• Experience training or guiding others on SFMC capabilities and best practices.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking