Account Manager – Digital Marketing (EST)

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. As an Account Manager, you will be responsible for managing day-to-day interactions with clients, monitoring client success, and developing and executing plans for account and client growth.

Requirements

• Become a power user of our ViewIQ technology & execute full 360-Youtube media planning and buying understanding and functionality
• Serve as the main point-of-contact/consultant to clients, understanding and communicating how Channel Factory’s products will help them achieve their media goals in the YouTube space
• Lead Kick-off calls, setting clear expectations and measures from the start, and serving as the single-point-of-contact with Programmatic Solutions for all inquiries
• Own and grow a book of business by focusing on client retention, growth, renewals
• Partner with Sales and independently lead client calls to assist with up-selling
• Create and maintain short and long-term Account Plans for each designated account
• Monitor campaign pacing and performance and have on-going discussions with internal teams and clients; proactively address any issues and provide multiple solutions and optimization strategies for under-performing areas
• Create mid-campaign and end of campaign reports, highlighting CF’s effectiveness and conducting quarterly business reviews (QBR) for key clients
• Update Salesforce for proper campaign information and revenue tracking
• Reconcile monthly billing with Finance, ensuring accuracy & timely completion
• Work closely with Product to improve and enhance our products and ViewIQ platform
• Stay up with current events and industry changes, and share suggestions to update our Inclusion List approach and methodology as needed
• Assist in special projects as needed

Benefits

• Comprehensive medical benefits (Medical, Vision, Dental, and Life Insurance)
• Cell phone and Wifi Reimbursement
• Bill Spend Stipend
• Work-life flexibility – we value your contributions above all
• Competitive salary + bonus