Customer Operations Lead

Charger Logistics is a world-class asset-based carrier with locations across North America, looking for a dynamic individual to join their fast-paced Customer Service team in San Pedro Sula, Honduras. The successful candidate will be responsible for communicating with customers, tracking orders, and ensuring timely delivery schedules.

Requirements

• Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner.
• Track and Trace large volume of customer orders
• Entering, updating and processing customer orders on various interfaces.
• Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner
• Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.
• Ensure and confirm pickup and delivery appointment for drivers
• Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.
• Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner
• Maintain co-operative working relationships among team and internal staff

Benefits

• Competitive Salary
• Permanent Role
• Career Growth
• Supermarket bonus
• Healthcare package