Role Overview
Join our Customer Experience team as a Senior Customer Success Manager, driving real business outcomes for customers and owning the full customer relationship.
What You Will Do
Build and maintain strong relationships, initiate renewal discussions, drive adoption of retention-critical features, and serve as a product subject matter expert.
Why It Might Be a Fit
We will measure your success through Gross Revenue Retention, Net Revenue Retention, customer health, and successful outcomes.
Requirements
- 5+ years in Customer Success, SaaS consulting, or a related field
- Proven track record of owning enterprise customer relationships, including renewals and commercial negotiations
- Strong executive presence — comfortable managing relationships with C-suite and VP-level stakeholders
- Experience with SaaS implementations, project management, and cross-functional collaboration
- Ability to understand and consult on complex workflows across People, Finance, and Recruiting functions
- Proficiency translating customer needs into product feedback and strategic recommendations
- Experience at a high-growth startup (nice to have)
To apply for this job please visit jobs.ashbyhq.com.
Follow us on social media