Member Growth and Onboarding Coordinator

We’re changing lives every day by providing unique and innovative care. We’re seeking a Member Growth and Onboarding Coordinator to help cultivate positive patient experience and drive long-term member retention.

Requirements

• Finds creative and compliant ways to engage with patients
• Engages with patients in the lobby to identify opportunities for referrals, patient ambassadors, and service recovery
• Responsible for escalating service recovery issues to Center Dyad
• Leverages Medallia and other patient experience tools to proactively identify members for early service recovery intervention
• Establishes strong relationships with brokers and agents
• Compliantly connects future disenrolls/disenrolled members with agent of record
• Identifies and reports on actionable disenrollment and patient engagement trends

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship