Revenue Operations Lead

Role Overview

As our Revenue Operations Lead, you will manage the operational systems, governance, and performance infrastructure that support Chicago Public Media’s membership revenue engine across all brands, platforms, and audience touchpoints. This role designs and governs the operational systems that support scalable membership growth and lifecycle operations, including audience governance, attribution standards, reporting integrity, operational readiness, and revenue infrastructure management.

What You Will Do

You will own the governance of audience data, segmentation structures, and CRM business rules across Membership. Define and maintain audience segments, lifecycle stages, donor classifications, and revenue categories. Establish standards for audience targeting, suppression logic, segmentation accuracy, and operational consistency.

Why It Might Be a Fit

Our Revenue Operations Lead will serve as the operational coordination layer across both the Growth & Acquisition and Lifecycle & Retention engines, ensuring audience data, supporter communications, and revenue reporting remain accurate, coordinated, and trusted across teams and systems.

Requirements

• Experience managing CRM governance, operational workflows, and revenue operations within membership, subscription, or audience-based organizations
• Strong understanding of audience segmentation, attribution frameworks, and revenue reporting methodologies
• Experience designing scalable operational systems and governance processes
• Strong analytical, operational, and process management capabilities
• Ability to establish and enforce operational standards across cross-functional teams
• Experience working across CRM, payment, reporting, and revenue operations systems
• Strong attention to detail and commitment to operational accuracy and data integrity
• Ability to translate operational complexity into scalable workflows and governance frameworks

Benefits

• Competitive salary
• Medical, dental, vision
• Vacation
• Holidays
• Life insurance
• Disability coverage
• Retirement savings
• Commuter benefits plan