AI Data Operations Lead

Cinder is hiring a AI Data Operations Lead to own the health, quality, and evolution of our Managed Services (MS) offerings. This role sits at the intersection of Trust & Safety operations, AI-augmented review systems, customer experience, and vendor management.

Requirements

• 4+ years of experience in operations roles within Trust & Safety, AI safety, content moderation, or data labeling
• Directly managed BPO or vendor-based review/labeling teams at scale
• Highly organized and comfortable owning complex, multi-threaded operational work
• Experience performing root cause analysis on operational or quality issues
• Comfortable getting into the weeds — tooling, data, training docs, edge cases — to understand what’s actually happening
• Can operate independently and take initiative in ambiguous environments
• Comfortable using data (basic data science, metrics, dashboards) to monitor performance and partner with QA or customer teams
• Excited about AI-augmented operations and believe human judgment + AI systems outperform purely manual approaches

Benefits

• Retirement Plan
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance