Customer Experience Customer Success Specialist

Role Overview

The Customer Success Specialist plays a vital role at Splunk, ensuring the technical health of customers. This position requires extensive knowledge of Splunk products to provide mentorship on standard methodologies for Splunk Cloud and Enterprise deployments.

What You Will Do

Act as a point of contact for technical health issues, oversee TAP execution, provide mentorship, and analyze customer issues to recommend education and additional services.

Why It Might Be a Fit

The role helps customers improve the value of their Splunk investment while ensuring that their platform is operating efficiently.

Requirements

• 8 years of experience in technical support, professional services, systems administration/engineering or related experience
• Experience building customer relationships and handling commercial accounts
• Experienced with customer issues, account/project management, IT Operations, and technical infrastructure
• Familiarity with Splunk-related products
• Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences
• Work independently and as part of a team
• Occasional travel may be required
• Splunk Architect Certification achieved within 6 months of start

Benefits

• Dental insurance
• Vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away (vacation, sick time, holidays)
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses (non-sales roles)
• Performance-based incentive pay (sales roles)

Tagged as: Project Management