Head of Sales Analytics, Director

Role Overview

The Head of Sales Analytics will lead the design and delivery of sales performance metrics and intelligence across Markets. This role will have high senior visibility and interaction with Regional Markets Heads, Regional Sales Heads, and Markets COO.

What You Will Do

The responsibilities include leading the design and ongoing ownership of Monthly Sales Productivity Metrics, developing and maintaining CV Wallet methodologies, consolidating and tracking direct client feedback data, and uncovering trends and opportunities in Client Value, Wallet, and Client Feedback data.

Why It Might Be a Fit

The ideal candidate will have demonstrated ability to design clear, intuitive data visualizations and analytics outputs for senior business audiences, experience owning and defining analytical methodologies, and proven capability in sourcing, integrating, and synthesizing data from multiple internal teams and systems.

Requirements

• Demonstrated ability to design clear, intuitive data visualizations and analytics outputs for senior business audiences.
• Experience owning and defining analytical methodologies that underpin recurring business reporting, with a focus on accuracy, consistency, and stakeholder alignment.
• Proven capability in sourcing, integrating, and synthesizing data from multiple internal teams and systems to produce a coherent analytical view.
• Track record of leading or managing small analytical teams, with the ability to set direction and deliver high-quality outputs under pressure.
• Ability to operate effectively across cross-functional teams, including finance, client coverage, and data functions, to align on metrics and reporting priorities.
• Experience building or contributing to self-serve analytics capabilities, including dashboard development and automation of manual reporting processes.

Benefits

• Hybrid working model with 3 days in the office and 2 days working remotely
• Leadership of a dedicated analytics team
• Direct visibility with senior management through the delivery of high-impact reporting and strategic analytics
• Access to Citi’s global network of finance, data, and client insight professionals
• Ongoing learning and development opportunities
• Comprehensive wellbeing support and financial benefits
• The opportunity to work on forward-looking initiatives including AI-assisted analytics and self-serve data strategies