Data Analyst, Office of Vital Records Operations

The Bureau of Vital Statistics (BVS), within the NYC Department of Health and Mental Hygiene, registers, issues, amends, and securely stores all New York City birth and death certificates and related records. The Office of Vital Records (OVR) processes hundreds of thousands of customer requests annually, issues more than one million documents each year, and operates multiple public-facing lobbies that serve over 100,000 in-person customers.

Requirements

• Develop, produce, and distribute daily operational reports and workload analyses to support staffing decisions, prioritization, and resource allocation.
• Compile, validate, and coordinate data for internal and external reporting, including Mayor’s Management Report, Accountability reporting, and processing time and escalation metrics.
• Monitor, track, and respond to commissioner-level IQ system inquiries, customer escalations, and inquiries from oversight entities, ensuring compliance with required response timelines.
• Analyze operational performance metrics to identify trends, anomalies, and potential risks, and proactively flag findings to leadership with data-informed recommendations.
• Develop, update, and maintain workflow documentation, user guides, and internal process standards for CAU and PSO operations.
• Review and update customer-facing forms, written materials, and online content in collaboration with Communications and subject matter experts.
• Support system modernization efforts by testing operational systems, documenting results, and reporting issues or enhancement needs
• Train, onboard, and supervise HRTP interns and staff volunteers, ensuring quality, consistency, and adherence to established procedures.
• Coordinate across units to support data accuracy, reporting timelines, and continuous operational improvement initiatives.

Benefits

• premium-free health insurance plan
• additional health, fitness, and financial benefits
• public sector defined benefit pension plan
• tax-deferred savings program
• robust Worksite Wellness Program