Benefits Specialist – People Operations

Assists with the support of all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability, and retirement plans. Prepares reports, investigates claim issues, and assists with open enrollment events.

Requirements

• Partners with employees and plan providers to investigate claim issues and provides timely resolution
• Prepares monthly billing, premium reconciliation, and ensures reports are accurate and submitted timely in partnership with the Benefits Administrator
• Collaborates with members of the team to test and update the benefits enrollment module
• Assists in the coordination of wellness efforts associated with medical plans
• Assists with open enrollment events, reporting, and communication distribution
• Reviews monthly benefit enrollments for accuracy and completeness (special events, tier changes, etc.)
• Meets regularly with the Benefits Administrator to discuss claims, enrollments, accounts payable items, and any pending obstacles
• Prepares retiree open enrollment and age-out reports and prints/sends correspondence to current enrollees
• Performs the end-of-month benefit termination process and responds to vendor discrepancy reporting, in compliance with SB51
• Assists the Total Rewards Division in planning and executing the annual benefits fair and enrollment education events
• Collaborates with the Benefits Administrator to review past due billing reports and coordinate corrections with Finance and internal team members
• Contacts retirees and employees regarding past due payments, and collects the most recent personal information
• Prepares daily, weekly, and monthly claims payments for self-funded plans
• Researches enrollment and contribution issues with vendors and communicates changes with Payroll
• Processes weekly COBRA eligibility
• Maintains and organizes claim payment reports and reconciliation records
• Performs monthly dependent age compliance reports and prepares/sends communications to affected subscribers
• Assists in reviewing reimbursement account matters and sends notifications to participants (CIP, etc)
• May assist in proctoring civil service exams (occasional nights/weekends)
• May attend recruiting events as a benefits/total rewards ambassador

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Retirement plans