Customer Success Manager

Role Overview

The Customer Success Manager will oversee a portfolio of 200+ customers, primarily mid-sized venture-backed companies, dealing mostly with tech CFOs. The role involves building solid relationships with customers, acting as consultants, and showing them how to best use Cledara to save time, automate processes, and get visibility and control over their software subscriptions.

What You Will Do

Key responsibilities include strategic advisory, onboarding & training, product expertise, value-driven expansion, customer management, reporting & forecasting, and internal advocacy.

Why It Might Be a Fit

The ideal candidate will have 2+ years of experience in Customer Success, experience in the tech space, and a proven track record in startup/scaleup. They will be excellent in English, have experience leading strategic customer conversations, and be eligible to work in Spain.

Requirements

• 2+ years of experience in Customer Success
• Experience in the tech space
• Proven track record in startup/scaleup
• Excellent English
• Experience leading strategic customer conversations
• Eligible to work in Spain

Benefits

• Private Medical Insurance plan
• Corporate ClassPass account
• £/€500 annual training budget
• Vibrant office space with outdoor terraces, showers, and secure bike storage
• Apple MacBook
• €100 per month food allowance
• Regular company offsites
• Complimentary fruit, snacks, and team lunches