Senior Customer Success Manager

The Senior Customer Success Manager is responsible for leading strategic customer engagements, owning SLA/SLO governance, promoting stakeholder alignment, overseeing complex operational frameworks, and auditing service excellence. The role requires a strong understanding of customer success strategy, operational execution, and stakeholder influence. The Senior CSM is accountable for managing relationships and service performance for high-profile clients and driving continuous improvements and alignment with business goals.

Requirements

• Deep expertise in customer success strategy, operational execution, and stakeholder influence
• Strong leadership skills, with high emotional intelligence and operational acuity
• Ability to lead strategic customer engagements and drive continuous improvements
• Excellent communication and interpersonal skills
• Ability to manage complex operational frameworks and ensure agile and resilient service delivery
• Strong analytical and problem-solving skills
• Ability to influence SOW development and contribute to customer onboarding success

Benefits

• Health insurance coverage
• Wellness and family support programs
• Life and disability insurance
• Retirement savings plans
• Paid leave programs
• Education-related programs
• Paid holidays and time off