Senior Customer Success Manager – Mid-Market

Hybrid Full TimeToronto, Ontario, CanadaCloudtalk

Join a global team as a Senior Customer Success Manager and lead customer adoption and long-term success for scale-up businesses. You’ll be responsible for ensuring seamless renewals and expansion, and working with cutting-edge AI products in a high-growth market.

Requirements

  • Customer-first mindset
  • Data-driven & analytical
  • Technical aptitude
  • Industry knowledge
  • Proven experience in Customer Success/Support or Onboarding in a SaaS company

Benefits

  • 1-1 Coaching sessions with our resident communications advisor
  • Leaders Academy & Learning and Development Budget
  • Unlimited Paid Time Off
  • Home Office Budget
  • Volunteering Days
  • MacBook for work
  • Recharge Fridays once per quarter
  • Fitness Allowance
  • Private HealthCare
  • Referral bonuses
  • Virtual & physical team buildings
  • Company merchandise

To apply for this job please visit jobs.workable.com.

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