Manager, Indirect Account Management

Responsible for leading a team of national account managers to upsell and cross sell to existing SMB through Enterprise customers.

Requirements

• Engage with Indirect Partner leadership to maximize revenue and develop strategies for account penetration in Small Business to Enterprise Indirect Partner customers.
• Manage a team of Supervisors and / or Representatives that acquire new business customers for Comcast’s Internet, Voice and Video service(s).
• Develop, motivate and coach Representatives to ensure they meet and exceed sales quotas.
• Lead team by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business.
• Ensure CRM software is accurate and up to date on daily basis.
• Educate leadership team and Representatives on Outbound Sales best practices and compliance.
• Oversee and monitor Agent interaction with customers to ensure sales, quality and compliance goals are met or exceeded.
• Manage on-going supervisor and agent training and development to achieve Department and Company success.
• Analyze team performance and trending to hit key performance Indicators and quota.
• Engage in active feedback sessions to coach and motivate the team to ensure continuous improvement of sales efforts and program productivity.
• Ensure timely communications to all sales employees regarding any changes to product, pricing, campaign updates through team meetings, email and one-on-one communications.
• Keep up-to-date on product knowledge, industry information and competitive landscape.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Life insurance
• Employee assistance program