Role Overview
The Customer Success Manager is a high-volume, relationship-driven role focused on helping clients get real value from the Compliancy Group program, ensuring client retention, satisfaction, and growth.
What You Will Do
The role involves managing a portfolio of core accounts, driving proactive engagement, and being the primary point of contact for clients before problems arise.
Why It Might Be a Fit
The ideal candidate is organized, client-focused, and energized by the challenge of keeping a large book of accounts healthy and engaged.
Requirements
- 2 or more years in Customer Success, Account Management, Client Services, or a related customer-facing role
- Strong organizational skills
- Excellent communication and relationship-building skills
- Goal-oriented, particularly around retention and satisfaction targets
- Experience in a subscription-based or SaaS business model is preferred
- Background in healthcare or healthcare compliance is a plus
- Bachelor’s degree or equivalent professional experience welcomed
Benefits
- Competitive base salary
- Performance bonus tied to gross retention rate
- Financial incentives for surfacing expansion opportunities
- Extensive onboarding and ongoing professional development
- Comprehensive benefits including medical, dental, vision, 401(k) with company match, and generous PTO
- Transparent, collaborative culture
To apply for this job please visit job-boards.greenhouse.io.
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