CX Operations Manager

We are seeking a motivated Operations Manager to lead a high-performing operation focused on client and customer success in Accra, Ghana.

Requirements

• Analyzing and maintaining Client Service Level Agreements
• Maximizing revenue generation
• Selecting, training, and managing performance of direct reports
• Managing operational reports
• Creating and maximizing relationships with client partners
• Providing leadership and guidance to direct reports
• Conducting regular one-on-ones with direct reports
• Creating a positive work environment through employee engagement
• Implementing best practices and over-delivering for clients
• Attending business reviews with the client
• Handling a team of team leaders