Digital Operations Specialist

The Digital Operations Specialist is responsible for the daily support of the suite of online banking products and providing excellent service to internal and external clients. The role involves performing research, identifying and escalating issues, and ensuring all daily tasks are completed in a timely manner.

Requirements

• Knowledge of new and emerging digital payment capabilities
• Strong ‘People First’ interest and ability
• Familiarity with P2P payments products such as Zelle and Venmo
• Solid understanding of FIS online banking platforms as well as IBS core systems
• Familiar with different account types and required documentation for each
• Solid understanding of bank policies and procedures
• General knowledge of ACH and Wire functions as well as positive pay
• Knowledge of relevant Federal and State banking regulations
• Proficiency with Google applications is preferred
• Excellent client service skills
• Ability to read spreadsheets and perform routine accounting functions
• Analytical and able to make sound business decisions