Partner Success Manager

Role Overview

The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners.

What You Will Do

Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail, researches, analyzes, and documents findings, and ensures that partners receive maximum value from their investments in the ConnectWise platform.

Why It Might Be a Fit

The ideal candidate will have 6+ years of relevant experience, a Bachelor’s degree in a related field, and strong knowledge of business processes cross-functionally, as well as technical acumen and business management skills.

Requirements

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of industry standards
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Strong knowledge of business processes cross-functionally
• Ability to quickly grasp and distinctly explain technological and business concepts
• Strong knowledge of the IT Service Provider market and business
• Technical acumen and business management skills

Benefits

• Dental insurance
• Vision insurance
• 30% travel may be required
• Remote or hybrid depending on location